COMPLAINTS BOOK
We are very sorry that your experience has not been the best. Please fill out the following form to submit your claim or complaint. ALL fields are mandatory.
IMPORTANT
- Filing a formal complaint does not preclude recourse to other dispute resolution mechanisms, nor is it a prerequisite for lodging a complaint with Indecopi.
- Only up to two claims per IP address can be submitted every 24 hours.
- The supplier must respond to the claim within a period not exceeding fifteen (15) calendar days, with the option to extend the period by up to fifteen days.
- By signing this document, the client authorizes being contacted after the claim has been processed in order to evaluate the quality of the claims handling process and the level of satisfaction with it.